Jodi Murphy Instructional Series | Dog Grooming

Frequently Asked Questions:
Billing & Account FAQs

We are here to guide you through every step. You can find answers to frequently asked questions about the Jodi Murphy Instructional Series or use our chatbot in the lower right corner of this site.


You can always contact us if you have any questions!

How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I change or reset my password?

To change: Once signed into your account, you can change your password by clicking Dashboard from the top navigation menu. Select Profile and Change Password to update your password.

To reset: On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I change my email address/username?

Once signed into your account, you can change your email address by clicking Dashboard from the top navigation menu. You can edit your email in the section My Private Info.

Can I create multiple accounts with the same email address?
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
How do I pause or cancel my recurring subscription?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
How do I change my membership plan or update my billing information?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.


You can update your account to an alternate Payment Method by clicking Dashboard from the top navigation menu and selecting Purchases.

How do I purchase a gift subscription?
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
How do I redeem a gift subscription?
To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.
What is the Refund Policy?

Because our products are digital and offer immediate access to streaming content, we are unable to offer refunds or exchanges once a purchase is made. Please note that all sales for subscriptions and video purchases are final.


Visit our Terms & Conditions for more.

Frequently Asked Questions:
Streaming & Playback FAQs

Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browsers released within the last few years. You may experience playback issues when using an out-of-date browser or any version of Internet Explorer.

Can I watch Jodi Murphy's videos on my phone or tablet without an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

Can I watch Jodi Murphy Instructional Series videos on my TV?

Yes. You can watch videos from our site on your TV! Some options:

  1. Mirror your phone, tablet, or computer screen to your smart TV or a streaming device (such as Roku, Amazon Fire TV Stick, Apple TV, Google Chromecast) using Google Cast or Apple AirPlay.

  2. Use an internet browser on your TV/streaming device

  3. Connect your laptop directly to your TV with an HDMI cable.

Can I watch videos using Google Cast and Apple AirPlay?

Yes! Both Google Cast and Apple AirPlay are compatible with our site, allowing you to easily watch Jodi Murphy streaming videos on larger screens.


To use Google Cast: Ensure your casting device (phone, tablet, computer) and Chromecast device are on the same Wi-Fi, then tap the Cast icon in our website player, select your TV, and start playing your video for seamless casting from mobile or web browsers. For computers, you can also mirror your entire screen via Chrome by selecting the "Cast screen" source in the cast menu. 


To use AirPlay: Connect your iOS device and AirPlay 2-compatible TV/Apple TV to the same Wi-Fi, tap the AirPlay icon within our video player, select your device from the list, and enter any passcode to start streaming your video on the big screen. You can stream content directly from a web browser like Safari on your iPhone/iPad.

How do I access the catalog?

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Can I download videos to save them to my device?
Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming of the Jodi Murphy Instructional Series. You can also try refreshing the page, using a different browser, or clearing your cache.

"Why Jodi?"

Ready to elevate your grooming skills?


Jodi provides world-class education to help you groom with confidence and precision.


From complex breed profiles to show-ring styles, our comprehensive on-demand library allows you to learn on your own schedule. Discover how Jodi’s award-winning teaching methods can help you achieve career excellence today!

Content Library FAQs

Still need help?

Our team is ready to assist you!


For additional support, please contact us